Trust Center
This Trust Center provides a consolidated view of security practices, contractual safeguards, and support expectations. Detailed security documentation and evidence are available upon request for qualified buyers and partners.
Security overview
Our security practices are aligned with SOC 2 and ISO 27001 control frameworks. We operate with least privilege access, encrypted data handling, and continuous monitoring for production systems.
Subprocessor transparency
We maintain a list of subprocessors used for hosting, communications, analytics, and operational tooling. The list is available upon request and updated as vendors change.
DPA availability
A standard Data Processing Addendum (DPA) is available upon request. We support negotiated DPAs for enterprise clients with specific regulatory requirements.
SLA and uptime targets
- Standard availability target: 99.9 percent for hosted production systems
- Enhanced targets available for mission-critical workloads by agreement
- Maintenance windows communicated in advance with defined rollback plans
Support response tiers
- Severity 1: initial response within 1 hour
- Severity 2: initial response within 4 hours
- Severity 3: initial response within 1 business day
- Severity 4: initial response within 3 business days
Response times and coverage are confirmed in the statement of work and support agreement.
Responsible disclosure
We support responsible disclosure and coordinate remediation timelines with reporting parties.
Contact: security@prologica.ai